📑 Privacy Policy

At Collex (“we,” “us,” “our,” or the “Company”), we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you access our services, including our website, marketplace, and any related services. By using Collex, you agree to the terms described in this Privacy Policy.

1. Information We Collect

We collect various types of information to provide and enhance our services. This includes:

Information You Provide:

  • Contact Information: Name, email address, billing and shipping address, and phone number.

  • Demographic Information: Location (e.g., country, city, postal code), age, and related details.

  • Profile Information: Wallet address, username, password, and social media links.

  • Communications: Records of your interactions with us via the platform, email, or social media.

  • Transaction Information: Details of your digital asset transactions, including buying, selling, or trading.

  • User Content: Content you generate or share, such as photos, videos, comments, and other submissions.

  • Financial Information: Details related to wallet accounts, payment history, transaction amounts, and royalties.

Information We Collect Automatically:

  • Device Data: Information about the device used to access our services, such as operating system, browser type, and device identifiers.

  • Usage Data: Data on how you interact with the Service, including the pages you visit and time spent on them.

  • Location Data: We may collect general location data from your device with your consent.

  • Cookies and Tracking Technologies: We use cookies and similar technologies to personalize your experience, enhance service performance, and improve content.

Third-Party Sources:

We may receive personal information from third parties to supplement our data:

  • Public Data: Information from government agencies, public records, and social media platforms.

  • Third-Party Services: External platforms integrated with our Service (e.g., affiliate partners).

  • Marketplaces: Data on assets bought via our Service.

2. How We Use Your Information

We use your personal information for the following purposes:

  • Service Delivery: To operate and personalize your experience, including processing transactions and providing support.

  • Security and Fraud Prevention: To protect your account from unauthorized access and ensure the integrity of transactions.

  • Marketing: To send updates and promotional content, with your consent. You may opt-out at any time.

  • Legal Compliance: To comply with applicable laws and regulations.

  • Customer Support: To assist with queries and resolve issues.

  • Analytics and Research: To improve our platform and services.

3. How We Share Your Information

We may share your information with third parties under the following circumstances:

  • Service Providers: Companies that assist with the operation of our platform, such as payment processors, customer support, and analytics providers.

  • Affiliates: Our parent company and subsidiaries for business operations.

  • Marketplace Partners: External platforms to facilitate trading and sales of collectibles.

  • Legal Authorities: When required by law, we may share information with law enforcement or government bodies.

  • Business Transfers: In case of a merger or acquisition, your data may be transferred to the new entity.

  • Public or Other Users: Your public profile, including user-generated content, may be visible to other users.

4. Your Rights and Choices

  • Accessing and Updating Information: You can view and update your personal information by logging into your account.

  • Opting Out of Marketing: You can unsubscribe from promotional communications at any time.

  • Data Deletion: To delete your account or personal data, please contact us directly.

5. Security

We implement a variety of security measures to protect your personal data. However, no method of online data transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. International Data Transfers

Your personal data may be transferred to and processed in countries outside of your jurisdiction. While we take steps to protect your data, privacy laws in these countries may not be as protective as those in your home country.

7. Children’s Privacy

Our services are not intended for users under 18 years old. We do not knowingly collect personal information from minors. If we discover that we have collected data from a child without proper consent, we will delete that information promptly.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make significant changes, we will notify you by updating the effective date and posting the changes on our platform. Your continued use of the Service after such updates constitutes your acceptance of the revised Privacy Policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please reach out to us at:

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